Shipping policy

SHIPPING AND FULFILLMENT

Resin Society works with independent artists, makers, and brand partners located in different regions. Products may be shipped directly by the applicable partner, and items from the same order may arrive separately.

SHIPPING COSTS AND DELIVERY ESTIMATES

Shipping charges are displayed at checkout. Processing and delivery estimates vary by product and supplier. Any delivery dates provided are estimates and are not guaranteed unless expressly stated otherwise.

Tracking information will be provided when it becomes available. Once an order has entered processing or fulfillment, we may not be able to change its shipping address or cancel it.

DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ORDERS

If an item arrives damaged, defective, incomplete, or incorrect, please contact support@resinsociety.net within 7 calendar days of delivery. Please include your order number and clear photographs of the item, packaging, and shipping label so we can review the issue with the applicable artist or brand partner.

OPTIONAL SEEL WORRY-FREE PURCHASE PROTECTION

Customers who purchased Seel Worry-Free Purchase protection should review their Seel confirmation and begin any eligible shipping or return request within Seel’s stated coverage window. Coverage applies only to eligible items for which protection was purchased and is governed by Seel’s terms and the customer’s coverage confirmation.

For assistance determining whether an issue should be handled by Resin Society or Seel, contact us at support@resinsociety.net.