Refund policy

OUR GENERAL RETURN POLICY

Resin Society works with a diverse network of independent artists, makers, and brand partners. Because many products are handmade, made to order, limited in quantity, or fulfilled directly by our partners, products are generally considered final sale and are not eligible for return or exchange unless otherwise stated on the product page or required by applicable law.

Customer satisfaction is extremely important to us. If you have a concern with your order, please contact us at support@resinsociety.net within 7 calendar days of delivery. Even when a return is not automatically available, we will review the circumstances and do our best to find a fair solution. Contacting us does not guarantee that a return, exchange, or refund will be approved.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact support@resinsociety.net within 7 calendar days of delivery. Please include your order number, a description of the problem, and clear photographs of the item, packaging, and shipping label.

We will review the issue and coordinate with the applicable artist or brand partner to determine the appropriate resolution.

OPTIONAL SEEL WORRY-FREE PURCHASE PROTECTION

Eligible customers may have the option to purchase Seel Worry-Free Purchase protection at checkout.

When purchased for an eligible item, Seel may provide return flexibility for reasons such as a change of mind, dissatisfaction, or an item not fitting as expected. It may also provide protection for certain shipping-related problems, depending on the coverage shown during checkout and in the customer’s Seel confirmation.

Seel protection applies only when it was purchased for the specific eligible item or order. Coverage, exclusions, documentation requirements, deadlines, and approval decisions are governed by Seel’s terms and the coverage confirmation provided to the customer.

Customers using Seel protection must begin their request through the Seel Resolution Center within the coverage window stated in their confirmation. Resin Society cannot approve or guarantee claims administered by Seel.

For assistance determining whether an issue should be handled by Resin Society or Seel, contact us at support@resinsociety.net.

CANCELLATIONS

Please contact us as quickly as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered production, processing, or fulfillment with an artist or brand partner.

APPROVED REFUNDS

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

This policy does not limit any rights available to you under applicable law.